Refund policy
All sales are final — no refunds
All sales are final. Because leads are digital contact records delivered by email and each lead is sold only once, Freight Leads does not offer refunds for any reason. There are no exceptions to this policy.
We replace leads, not refund them
Our only remedy is replacement. If a lead's contact details are clearly invalid (a disconnected number, a wrong or undeliverable email), email freightleadspro@gmail.com within 7 days of delivery with the affected records and we will replace them with equivalent leads.
Orders not received
Leads are emailed within 24 hours of payment. If you haven't received them, check your spam folder first, then email freightleadspro@gmail.com. Any order we cannot fulfill will be resent or replaced — never refunded.
No guarantee of sales
Leads are contact records, not opt-in requests. We do not guarantee a lead's budget, purchasing intent, or that you will close a sale. These are not grounds for a refund and never will be.
Chargebacks
Payments appear on your bank statement as RFJ Media. If you have a question about a charge, contact us first — refunds are not issued, so a chargeback will simply be disputed. We'll always work with you to resolve a legitimate issue with a replacement.
Contact
Questions about this policy? Email freightleadspro@gmail.com.